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Fast & Reliable Delivery Order from Virginia Puff Virginia Puff is proud to offer on-demand vape and tobacco delivery to our customers in the DMV area. We understand that convenience matters, which is why we provide fast, hassle-free delivery—right to your door in 60 minutes or less in most areas! Our store is open 7 days a week from 8 AM to 11 PM, so you can get your favorite products when you need them. How It Works Ordering from Virginia Puff is simple: Browse our selection – Choose from a wide range of nicotine vapes, e-cigarettes, and tobacco products. Add items to your cart – Build your order with your favorite brands and accessories. Place your order & pay – Pay online or upon delivery. It’s that easy! With a vast product selection, competitive prices, and lightning-fast delivery, Virginia Puff is your trusted vape and tobacco delivery provider. Virginia Puff Delivery Information Delivery fees vary depending on your location: Free delivery on orders over $50 for locations near our store. $5.99 delivery fee for mid-range zones on orders between $50-$100. $9.99 delivery fee for far-range zones on orders between $50-$100. Free delivery on all orders over $100 (before tax) in all zones. For orders containing cigarette or tobacco products, a handling fee of $1 to $3 per product may apply, depending on your delivery zone. Not sure about your delivery zone or applicable fees? Contact us for details! Important Order Information Ensure your delivery address is correct before placing your order. Incorrect addresses may result in additional re-delivery fees. All deliveries require a valid ID to confirm age verification upon delivery. Minimum order of $50 is required for all deliveries. Prefer to Pick Up? We’ve Got You Covered! Skip delivery fees with free local pickup at: 📍 950 N Stafford St, Arlington, VA 22203 After placing your order and selecting ‘Store Pickup,’ we’ll notify you when your order is ready. Please bring a valid ID when picking up your purchase. Shipping Policy At Virginia Puff, we are committed to providing fast and reliable vape shipping services across most of the United States. Our goal is to ensure your orders are processed swiftly and delivered securely. Order Processing & Shipping Times Orders placed before 4 PM EST on business days may be processed the same day. During peak demand periods, please allow up to 72 hours for order preparation. Orders are shipped via our trusted carrier network for prompt and secure delivery. Shipping carriers do not process orders on weekends or U.S. Federal Holidays. Orders placed on weekends or after 4 PM on Fridays will be shipped on Monday. Once your order is processed, you will receive a tracking email with shipment details. Estimated delivery times will be displayed at checkout based on your location. Shipping Restrictions & State Regulations We currently do not ship to Arizona, Arkansas, Maine, Oregon, Utah, and Vermont due to legal restrictions. Orders containing prohibited items will be removed. If this affects your entire order, it will be canceled and refunded accordingly. Customers are responsible for knowing and complying with their local laws regarding vape product purchases and deliveries. Our ability to ship to certain locations may change without notice due to legal developments. Please check our website for the latest updates. Shipping Rates & Methods Shipping costs and available delivery options are calculated at checkout based on your shipping address. We recommend ordering in bulk to maximize value and minimize shipping expenses. Adult Signature Requirement An Adult Signature Confirmation (21+) is required upon delivery. The recipient must present a valid government-issued photo ID for age verification. Orders cannot be shipped to P.O. boxes, as all deliveries require a physical address and ID verification. Order Tracking Once your order is shipped, you can track it using the link provided in your confirmation email or visit our Order Tracking Page. Estimated Transit Times Eastern U.S.: 1-3 business days in transit Western U.S.: 6-10 business days in transit During high sales periods or holidays, please allow up to 5 business days for processing. Lost or Undelivered Packages Virginia Puff is not responsible for lost, stolen, or undelivered packages. Customers should address shipping issues directly with the third-party carrier. If a package is marked as "delivered" by the carrier but not received, Virginia Puff is not liable for replacement. Address errors can cause delivery delays or returns; customers are responsible for entering accurate shipping details. Please report any shipping issues within 48 hours of the last tracking update. Package Protection We offer Package Protection at checkout to cover against damage, loss, or theft during transit. If you purchased Shipping Protection, you can file a claim here, and we will handle the rest. Refunds & Returns Refunds are subject to Virginia Puff’s discretion and specific criteria: No refunds for invalid IDs or incorrect addresses. No refunds if the delivery is refused at the designated address. No refunds for damaged or incorrect orders unless reported immediately upon receipt. If a package is returned due to an undeliverable address, a refund will be issued minus shipping costs. If a package is returned due to failure to provide an adult signature, a $14 restocking fee may be deducted from your refund. Order Cancellations Full refund available if canceled within 15 minutes of placing the order. No restocking fee if canceled before the order is packed for shipping. If the order has already been prepared for shipment, a restocking fee of up to 20% may apply. Orders cannot be canceled once out for delivery. Frequently Asked Questions (FAQs) Where does Virginia Puff ship? We ship to most U.S. locations, except Arizona, Arkansas, Maine, Oregon, Utah, and Vermont. How can I track my order? A tracking email will be sent once your order is processed. You can also track it on our Order Tracking Page. How are shipping costs determined? Shipping costs are calculated based on your delivery address at checkout. Is an adult signature required for delivery? Yes, all vape product shipments require an Adult Signature Confirmation (21+), and the recipient must present a valid photo ID. What should I do if my package is lost or undelivered? If your package is lost or not delivered, please contact the shipping carrier directly. Virginia Puff is not responsible for undelivered packages. For any further assistance, please contact our support team at support@virginiapuff.com .

About Us Welcome to Virginia Puff! Virginia Puff DMV’s premier destination nicotine vapes, and tobacco products. With both in-store shopping and convenient delivery services, Virginia Puff is your one-stop-shop for all your vaping needs. We are proud to offer delivery in DMV area and shipping to available states in the USA. What do we do? Our Mission is to provide you with an unparalleled selection of your favorite nicotine vapes, and e-cigarettes, all delivered straight to your door with speed and convenience. We aspire to be your ultimate one-stop-shop for those who love to celebrate and have a good time. Virginia Puff doesn't just stock the ordinary; we bring you the extraordinary from across the globe. We are not just a liquor store; we are an event marketplace that connects people with entertainment professionals, all with the added convenience of on-demand delivery. Why Choose Us? At Virginia Puff, we are more than just a vape and specialty shop—we are a lifestyle destination for those who appreciate quality, convenience, and a curated experience. Our mission is to elevate the standard shopping experience by offering premium products, exceptional service, and a welcoming community space. Here’s why Virginia Puff stands out from the rest: Unmatched Product Selection We take pride in curating a diverse selection of high-quality vaping products, including disposable vapes, e-liquids, and accessories. Whether you're new to vaping or an experienced enthusiast, we offer everything from popular brands to rare, hard-to-find selections. We also cater to those looking for organic and nicotine-free options, ensuring that every customer finds exactly what they need. Fast & Reliable Delivery Convenience is key, and we understand that our customers want their products quickly. That’s why we offer speedy delivery services, with free delivery on orders over $50 in DMV area in under an hour. For our out-of-state customers, we provide free vape shipping on orders over $100 to available states. Expert Knowledge & Personalized Service Our team is passionate about the products we offer, and we are always ready to assist with expert recommendations. Whether you need guidance on vape products, accessories, or non-alcoholic beverage pairings, our knowledgeable staff is here to help. At Virginia Puff, we believe in redefining the shopping experience. Come visit us today or order online and see the difference for yourself! Subscribe & Save 20% off Your next order Email* Yes, subscribe me to your newsletter. * Subscribe

Customer Support Need help? We're here for you! If you have questions about your order, shipping, returns, or anything else, reach out to us using the form below. Our team will respond as soon as possible. We're Here to Help! Fill out the form with any quarry on your mind and we'll get back to you as soon as possible First Name* Last Name* Email* Phone Leave us a message... Submit Chat with Our Support Team We're here for you! If you have questions about your order, shipping, returns, or anything else, chat with us Message Us How to Reach Us: 📧 Email: support@virginiapuff.com 📞 Phone: (703) 751-2532 🕒 Support Hours: Monday – Friday, 9 AM – 6 PM EST We strive to provide fast and reliable assistance. Expect a response within 24-48 hours. Location You Can Find Us in These Locations 950 N Stafford St, Arlington, VA 22203

Terms & Conditions OVERVIEW This website is operated by Virginia Puff. Throughout the site, the terms “we”, “us” and “our” refer to Virginia Puff. Virginia Puff offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy. SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. SECTION 8 - THIRD-PARTY LINKS Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Virginia Puff, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. SECTION 14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless Virginia Puff and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. SECTION 16 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). SECTION 17 - ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. SECTION 18 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 950 N Stafford St Arlington, VA 22203, United States. SECTION 19 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. SECTION 20 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at support@Virginia Puff.com. SECTION 21 - Mobile Terms of Service Virginia Puff LLC Last updated: Jan. 31, 2024 The Virginia Puff LLC mobile message service (the "Service") is operated by Virginia Puff LLC (“Virginia Puff LLC”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to Virginia Puff LLC’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Virginia Puff LLC through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Virginia Puff LLC. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Virginia Puff LLC mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, email contact@VirginiaPuff.com . We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

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